FAQ

Frequently asked questions from our clients.

Getting Started

What should I wear to my Classes?

You should wear comfortable exercises clothes that let your body achieve full range of motion. Ladies should wear either leggings or long pants and a singlet or t-shirt.  Men should wear shorts and a t-shirt. We also have spare clothes in our studio if you need to borrow a set.

No footwear is needed for all classes. However, socks is mandatory for hygiene purposes. We recommend socks with grip on the bottom to prevent you from slipping. We have grip socks for retail in our studio if you forget to bring a pair!

How do I book for Pilates/Physiotherapy session?

Book a Class

To book a Pilates class, click on the “Book a Class” button on the top right of the page. Class timings and availability can be viewed here .

Book an Appointment

To book a Sports Massage or Physiotherapy session, click on the “Book an Appointment” button on the top right of the page.

Pilates

I have never done Pilates before, how do I start?

Our group Pilates classes are 45min each session and are suitable for both beginners and experienced clients. Come to class 10-15 min early to get registered and prepared for your class.

Our ad hoc classes are ¥5000 but we also have packages for purchase. If you are interested to enquire more about packages, please contact us via the form or WhatsApp.

How does a Pilates class benefit my skiing and snowboarding?

Pilates can help warm up your muscles and get you ready to hit the ski slopes. If you are feeling any aches or pains, it can give you a really nice stretch to help you recover faster.

Pilates also improves your agility, movement range, and flexibility making it a safe form of exercise for snowboarders and skiers to get you ready for the slopes during winter time.

Other

What is your Cancellation Policy?

We understand that unexpected things happen and request that you inform us a minimum of 12 hours before your class, sports massage, or physio session. Otherwise, the session will be fully charged.

What if I am late for class?

Please try to come 10-15mins early for class. If you are late for more than 5mins, you will not be allowed to join the class.

Do I get any benefit for referring someone to your studios?

For every friend you refer to Focus Physio that signs up for a package, you receive ¥1,500 credited into your Mindbody account (Please get your friend to mention you as their referral when purchasing their package). These points can be used on your next package purchase. There is no limit to the number of friends you refer, so bring your friend along and get rewarded! Other terms and conditions apply.

Where are we located and how to get to our studio?

We are located on the ground floor of The Maples Hirafu, 200m down from the Welcome Centre.

Our address is 41-5 Niseko Hirafu, 4 chome-1 jo, (204-27 Aza, Yamada) Kutchan-cho, Abuta-gun, Hokkaido 044-0081

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